Support
Write to support@bortio.com. A person reads every message, usually within two working days.
If you are reporting a problem, telling us your device model, OS version and the app version from Settings saves a round of questions. Please do not send photographs of documents, policy numbers or your VIN. They aren’t needed to help.
Common questions
Do I need an account?
No. Bortio is fully usable with no sign-up. An account only becomes relevant if you want to restore your passport on a new device, which is why linking to Apple or Google is offered but never required.
Where is my data kept?
On your phone. Bortio holds no copy, so a deleted passport can’t be recovered. See the privacy policy for the one optional exception.
Why does my consumption show nothing yet?
Bortio needs two complete fill-ups to calculate consumption. Until then, it waits instead of showing a misleading result. Partial fills still count toward your history.
I only remember two of the three fuel numbers.
That is enough. Enter any two: amount paid, fuel volume, or price per unit. Bortio calculates the third.
Why doesn't my electric car have an oil change?
It does not need one. Maintenance follows how your vehicle is powered. An electric vehicle gets a traction-battery check instead of oil and spark plugs. A CNG vehicle gets its cylinder inspection. If something is missing, tell us the vehicle and service item.
I deleted an entry by mistake.
Right after deleting, a message with Undo appears for a few seconds and restores the entry completely. If it has already disappeared, the entry cannot be recovered. There is no hidden trash.
My notifications aren't arriving.
Three things to check, in order:
- notification permission for Bortio in your system settings;
- whether battery optimization on your Android device is allowed to stop the app;
- server-side reminders in Bortio's Settings. With them off, a phone restart can drop scheduled notifications. Turning them on closes that gap; the page explains exactly what is sent.
Bortio doesn’t send notifications for overdue items because they already appear in the app.
Can I change units or currency later?
Yes, in Settings, at any time. Kilometers and miles, liters and gallons, and the currency all convert consistently, including figures already recorded.
How do I delete everything?
See Delete your data.
Reporting a security issue
Write to security@bortio.com with enough detail to reproduce the problem. Please give us a reasonable window to fix it before disclosing it publicly. You’ll receive a confirmation and updates.