Support
Write to support@bortio.com. A person reads every message, usually within two working days.
If you are reporting a problem, telling us your device model, OS version and the app version from Settings saves a round of questions. Please do not send photographs of documents, policy numbers or your VIN. We do not need them to help you.
Common questions
Do I need an account?
No. Bortio is fully usable with no sign-up. An account only becomes relevant if you want to restore your passport on a new device, which is why linking to Apple or Google is offered but never required.
Where is my data kept?
On your phone. We hold no copy, which also means we cannot recover a passport for you if the app is deleted. See the privacy policy for the one optional exception.
Why does my consumption show nothing yet?
Consumption is measured full-to-full, so it needs two complete fill-ups before it can be truthful. Until then Bortio shows no figure rather than a misleading one. Partial fills are recorded and counted, but they do not by themselves produce a consumption number.
I only remember two of the three fuel numbers.
That is enough. Enter any two of total amount, volume and price per litre, and the third is derived for you.
Why doesn't my electric car have an oil change?
Because it does not need one. Maintenance presets follow the powertrain you selected: a battery vehicle gets a traction-battery check instead of oil and spark plugs, and a CNG vehicle gets its cylinder inspection. If a service item you do need is missing, tell us which vehicle and which item.
I deleted an entry by mistake.
Right after deleting, a message with Undo appears for a few seconds and restores the entry completely. If it has already disappeared, the entry cannot be recovered. There is no hidden trash.
My notifications aren't arriving.
Three things to check, in order:
- notification permission for Bortio in your system settings;
- whether battery optimisation on your Android device is allowed to stop the app;
- server-side reminders in Bortio's Settings. With them off, a phone restart can drop scheduled notifications. Turning them on closes that gap; the page explains exactly what is sent.
Overdue items are deliberately not pushed: they are already visible in the app.
Can I change units or currency later?
Yes, in Settings, at any time. Kilometres and miles, litres and gallons, and the currency all convert consistently, including figures already recorded.
How do I delete everything?
See Delete your data.
Reporting a security issue
Write to security@bortio.com with enough detail to reproduce the problem. Please give us a reasonable window to fix it before disclosing it publicly. We will confirm receipt and keep you informed.