Delete your account and data
Deletion has an address inside the app, not in a support queue. Two things are separate here, because they live in different places: your passport, which is on your device, and your account, which is on our side.
1. Delete your account and server-side data
In the Bortio app:
- open Settings;
- choose Delete account and data;
- confirm.
This permanently erases, immediately:
- your anonymous account, and any link to Sign in with Apple or Google;
- every pending server-side reminder record: the account id, device token, send time and notification text described in the privacy policy.
Nothing is retained in backups after deletion, and the action cannot be undone. If you had never enabled server-side reminders, there was no server-side data to begin with.
2. Delete the passport on your device
Your vehicles, records, mileage, reminders, notes and attached photographs are stored only on your phone. You can remove them at whatever granularity you need:
- One entry. Open it and choose Delete. An Undo option is offered for a few seconds afterwards.
- One vehicle. Deleting the vehicle removes its records and attachments with it.
- Everything. Uninstall the app. That erases its database and its file sandbox, including every attached photograph.
There is no copy anywhere else. We cannot restore a deleted passport for you, so export or back up anything you want to keep before you delete it.
3. If you have already uninstalled the app
The in-app action is the only route that can prove which account is yours, since we hold no name, e-mail or phone number tied to an anonymous account. If you uninstalled before deleting and you had linked Apple or Google sign-in, reinstall Bortio, sign in with the same provider, and use Settings → Delete account and data.
If that is not possible, write to privacy@bortio.com and we will help you identify and remove what remains. Any pending reminder records expire and are deleted once their send time passes in any case.
4. Analytics
App and website analytics events carry no account, vehicle or record identifier and no user id, so they cannot be traced back to you or singled out for deletion. They are aggregate usage counts and are retained for up to 14 months. Deleting your account does not require deleting them, because they were never linked to it. Website analytics can be stopped at any time with Cookie settings in the footer.
Questions
privacy@bortio.com. We answer within two working days, and within 30 days for any formal request under the GDPR.